Advertisement
Many Callers Left On Hold For...

News

Many Callers Left On Hold For Over 90 Minutes Due To Digital COVID Cert Helpline Problems


Share this article


Many callers to the Digitial COVID Cert helpline are waiting well over 90 minutes to speak to an agent.

The Department of Health has confirmed there's been a "high volume of calls" since the line opened yesterday.

For now, officials are asking people to only call if they're due to travel shortly.

Many of those who've been trying to get through have expressed their frustration about being unable to get through.

The helpline centre has just 55 people answering calls at the moment, but it's expected that will increase to 90 agents by the end of the week.

The line collapsed under pressure yesterday and managed to handle just 1,160 calls.

Callers will now be advised by an automated system if the wait time is expected to be over 90 minutes.

The line is the only way for people who've recovered from COVID-19 to get a cert, and is also available for those who've been vaccinated but yet to get a cert.

However, Junior Transport Minister Hildegarde Naughton says the helpline should only be used by people with urgent queries.

She said: "I would ask people to be patient and only contact that helpline if you're flying out and you need information about your cert."

Two helpline numbers are now available - 1800 851 504 and 1800 807 008.

Main image: File photo. Photo by Rafael Henrique / SOPA Images/Sipa USA

Share this article


Read more about

Digital COVID Cert

You might like

Live: Title

Description

Added to queue
Removed from queue

On Air

Share

Share

Next up on queue

Title
Description
Duration

There are currently no podcasts in the queue

Go to podcasts

On Air

The Sound of the City at Night

The Sound of the City at Night

00:00-07:00

Share

Up next

98FM'S Big Breakfast with Rebe...

98FM'S Big Breakfast with Rebecca and Brendan

07:00-10:00

Share

The Sound of the City with Bar...

The Sound of the City with Barry Dunne

10:00-15:00

Share

The Big Ride Home With Brian M...

The Big Ride Home With Brian Maher

15:00-19:00

Share

The Fix with Ciaran O'Connor

The Fix with Ciaran O'Connor

19:00-22:00

Share

The Sound of the City at Night...

The Sound of the City at Night with Karl Dawson

22:00-00:00

Share

The Sound of the City at Night

The Sound of the City at Night

00:00-07:00

Share

00:00:00 / 00:00:00

Share on