Nearly 73,000 Vodafone customers are to get a refund after an investigation into its pay as you go offers.
The regulator, ComReg, found the company didn't comply with customer information requirements between September 2016 and March 2018.
Customers who topped up their accounts by the monthly tariff price of €20 or €30 did not know it would result in their accounts being reset, meaning they would lose their allowances.
72,774 people are to be refunded, totalling €416,000.
NEW PUBLICATION: Vodafone Ireland Ltd. undertakes to credit 72,774 'Extra Pay As You Go' subscribers €417k following ComReg investigation. Find the information notice here: https://t.co/QVPYuDHkVI
— ComReg (@comreg) November 20, 2019
Vodafone has committed to advising customers when they sign up that their offer will reset if they top up by the amount of the offer.
The company also says it will amend the text message sent to customers that top up to tell them that their offer has been reset.
