Over 200 Complaints About Taxi...


Over 200 Complaints About Taxi Drivers Not Taking Card Payments

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229 people have complained to the National Transport Authority about taxis not accepting card payments or having a card payments machine.

Since last September, every taxi in Ireland must accept credit and debit card payments, as well as cash.

In one complaint, a driver didn't accept a card payment because he said he didn't have a machine. He was asked if he'd accept Revolut instead, but he declined and said he'd only accept cash. The NTA issued the driver with a fine.

In another case, a driver refused to take a card payment and when the passenger explained to him it was mandatory, he told the passenger to take cash out of an ATM. The passenger didn't take the journey and he was also given a fine.

In another case, a driver insisted he'd have to charge commission on a card transaction.

The complaints, released under the Freedom of Information Act, were received in the space of five months.

Jim Waldron is a spokesperson for the National Private Hire and Taxi Association. He said; ''It was bound to happen. They were going to have some problems. It's a transition period. I don't think 229 complaints, given the million of car journeys, since this compulsory credit card transaction came in....I don't think it's that much to be honest. I think it will drop further as time goes by.''

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