News

A Huge Number Of Passengers Are Happy With Public Transport


Share this article


Nine out of ten passengers are satisfied with public transport.

They were asked about comfort, cost, reliability and other factors, with Dublin Bus and the Luas performing particularly well.

The survey was carried out on behalf of the National Transport Authority by Kantar Millward Brown, and took place from early October until mid-November - before the Luas Cross City Line opened. 

One in four believes the service provided by public transport has improved over the 12-month period, 91% were happy with how clean vehicles were, and 95% felt safe at the hands of their driver.

Public transport apps and websites have an overall satisfaction rating of 85%, including TFI’s Real Time Ireland app and the Leap top-up app.

Although the survey was carried out before changes to traffic flows at College Green which have forced a number of bus routes to divert, passengers were surveyed around an Irish Rail strike.

Anne Graham, CEO of the National Transport Authority, admitted that the results were "higher than we had expected", adding that "we will not be complacent about this".

"Public transport operates in busy cities, across country roads and connects people across the country, and provides challenges every day", she said.

“The findings have also revealed the areas where customers are less satisfied, and this will inform the NTA’s work programme with operators.”


Share this article


Read more about

News

You might like

Live: Title

Description

Added to queue
Removed from queue

On Air

Share

Share

Next up on queue

Title
Description
Duration

There are currently no podcasts in the queue

Go to podcasts

On Air

The Sound of the City with And...

The Sound of the City with Andy Clarke

12:00-16:00

Share

Up next

The Sound of the City with Den...

The Sound of the City with Denis Vavasour

16:00-19:00

Share

Dublin’s Top 30 with Paul Bona...

Dublin’s Top 30 with Paul Bonass

19:00-21:00

Share

Totally Irish with John Barker

Totally Irish with John Barker

21:00-23:00

Share

Now That's What I Call Sport w...

Now That's What I Call Sport with Jamie Moore

23:00-00:00

Share

The Sound of the City at Night

The Sound of the City at Night

00:00-06:00

Share

98FM'S Big Breakfast with Coop...

98FM'S Big Breakfast with Cooper & Luke

06:00-10:00

Share

Dublin Talks with Adrian & Jer...

Dublin Talks with Adrian & Jeremy

10:00-12:00

Share

The Sound of the City with Bar...

The Sound of the City with Barry Dunne

12:00-16:00

Share

00:00:00 / 00:00:00

Share on